Got a question about Shredall or SDS Document Storage and Scanning? Find the answer here.

We’ve listed some popular FAQs, but you may want to use the filter button to select a specific subject.

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How do I find my records once they’ve been scanned?

We can classify and index individual documents to give you an inventory of your archived records. Indexing those files into standard fields makes it easier to find and retrieve the documents as and when you need them.

How secure are my files?

Our facility meets the very highest security standards. All our document management services are carried out at the same site, where all staff have the top level of security clearances. Our site is Red-care alarm protected, CCTV monitored and ISO 27001 certified, so you can rest assured that your physical and electronic documents are as safe as they possible can be.

How much will it cost to scan my documents?

Paper documents come in many different shapes and sizes and we offer a fully bespoke service. For this reason, we can’t give an accurate figure without knowing more about what you need. But you can get a free, no-obligation quote through our enquiry page

How long will it take to scan my documents?

The turnaround time will depend on the size and scope of each project. To help work out the completion date, we always carry out a test scan on a batch of documents, which also lets us check the scanned documents are of the right quality. If you need a file during the digital transformation process, we can retrieve and scan it using our express service, which comes with a one-hour turnaround guarantee.

Do you offer a nationwide collection service?

Yes, we have multiple sites and can collect from anywhere in the UK. For security and auditing purposes, all boxes and files are barcoded and tracked from the minute they leave your premises.

How compliant are we?

Very! Take a look at our compliance page

Are your shedding services compliant to BS EN 15713?

Yes, this is evidenced by our ISO 9001 Quality Management certificate. If you need to see this, that’s no problem – head to our certificates and policy documents page and download compliance bundle 1.

Are your certificates issued via UKAS-accredited bodies?

Yes, they’re all issued by leading UKAS-accredited certification body NQA. We are very mindful that not all certification organisations are accredited by UKAS badge and we do not use their services.

Can I get a copy of your method statements?

Yes, just go to our certificates and policy documents page and download compliance bundle 2. You’ll need a client username and password, so give us a call if you don’t have those.

Where can I find a copy of your current waste carrier’s license?

We hold two waste carrier’s licenses to span our services across mainland UK – one with the Environment Agency (EA) and another with the Scottish Environment Protection Agency (SEPA).

To get hold of copies, visit our certificates and policy documents page and download compliance bundle 1. Alternatively they’re available online via the public registers – visit the Environment Agency for the UK, or SEPA for Scotland.


Where can I find a copy of your waste management license?

We’re not required to hold a waste management license, but have registered exemptions with the Environment Agency (EA) and another with the Scottish Environment Protection Agency (SEPA). These exemptions span our business activities and you can see them by contacting us at compliance@shredall.co.uk.

Where can I find a copy of your data protection certificate?

This is issued annually by the Information Commissioner’s Office (ICO). To see our current certificate, go to our certificates and policy documents page and download compliance bundle 1, or visit the public register.

I’d like Shredall or SDS Document Storage and Scanning to tender for a project – who should I contact?

Please email tenders@shredall.co.uk and your message will get through to key members of our bid management team. We’ll be in touch very soon.

What is NAID AAA?

It’s a global certification scheme for information destruction companies. Our sites have been visited and audited against strict assessment criteria, covering key aspects of security and processes, and our employees all complete an annual NAID AAA Access Employee Training Programme and Test. To find out more, email compliance@shredall.co.uk or visit the NAID website

Do you hold PCI-DSS compliance?

Yes – this covers for business activities and card payments. Please email us at compliance@shredall.co.uk if you need to know more.