The challenge
Our client, a national solicitors and the largest law firm in the Midlands, had already been using Shredall for six years, but wanted to audit their document storage and shredding to ensure they were getting the most efficient, reliable service for the best value for money. Due to the sensitive nature of their records, security and compliance were paramount. And, being a family-run business originally, they wanted a familiar voice on the end of the phone and a partner company that cared about their needs.
The solution
Shredall SDS Group is a perfect match for the firm. We pride ourselves on offering a friendly service and don’t use call centres, preferring to get to know our clients personally. Our client had always been impressed with Shredall’s service, so a fresh audit gave us an opportunity to build on the partnership.
After a full audit, Shredall SDS Group helped the law firm achieve complete compliance with the Data Protection Act, by shredding all of their confidential waste on site in one of Shredall’s mobile shredding trucks. This means the firm is not open to fines of up to £500,000 from the ICO. Each of the 160 waste bins, which also match the colour of the firm’s office furniture, is locked. They’re emptied once a week at some branches and fortnightly at others, with all shredded waste being recycled.
The result
Staff across all offices have been impressed with or services and have seen a big benefit in choosing a single supplier to take care of all their document management requirements. Better still, our web-based archive gives staff near-instant access to documents, meaning that with just a username and password they can access everything they need to work on a case.
“We like the fact that when we call Shredall SDS Group we speak to someone we know every time. We initially chose Shredall because of their competitive pricing and flexibility. We were then introduced to their sister company, SDS Document Storage and Scanning. They now store all our confidential paper, which is over 50,000 boxes. Once they’ve had their seven-year shelf-life period, Shredall can destroy them for us.
“We previously used another supplier to destroy our confidential waste and a different supplier to store our confidential documents but we were looking for one company to store and shred the significant amounts of paper we produce. Shredall SDS Group are much more responsive and reliable.”
Head of facilities, national solicitors
Shredall SDS Group provides document shredding and scanning services to businesses around the UK. Get in touch with us today to discuss the best document management system for your business, or get a quick quote with the form below.
