One of Shredall SDS Group’s main corporate values is innovation. After 25 years in business, being innovative is the key to our success.
This summer, we rolled out a brand new and exciting software – a complete end-to-end solution – incorporating a CRM, scheduling, routing and accounts package.
The cloud-based platform has allowed Shredall SDS Group to transform its paper-based operation with end-to-end digital workflows reducing costs and improving client communication. The new system, which sees our drivers equipped with a tablet, synchronising in real time with our nationwide offices and depots, has helped Shredall SDS Group increase sales, boost customer service and increase productivity.
Group Director, Lucy Shipley comments:
“This fully integrated platform ensures every opportunity is managed to its full potential, helping us secure more work.
"We wanted to implement a strategy for growth. To achieve this, we needed to provide infrastructure that allowed for consistent flow of information across all departments."
Lucy continues, “This software incorporates customer relationship management, job scheduling, live tracking of vehicles, resource management, finance and business intelligence in one simple platform. We can ensure operations run efficiently and we offer high standards of customer service. It is important to us that our customers are happy from enquiry to invoice.”
Operations manager, Joe Walters comments:
“Our new system gives me complete visibility of all jobs. As a management tool, it really is invaluable and has transformed the business. Powerful routing means we can offer customers a quick turnaround from booking through to service. Customer’s receive an automatic email when the driver is 15 minutes away. Certificate of destructions and waste transfer notes are automatically sent to our customers immediately after the service takes place. Quotations and invoices are produced faster. Customers can access our online portal to see future schedules, jobs cards (inclusive of photographs and signatures from each visit). It is a win win! My department are happy and our clients are very impressed.”
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